ITIL 4 Foundation
The world's most adopted IT service management framework certification. Covers the ITIL 4 Service Value System, Four Dimensions, guiding principles, and 34 ITSM practices. Foundation for all ITIL 4 professional-level certifications. Widely required in ITSM, IT operations, and service delivery roles globally.
What you'll prove
- Explain the key concepts of ITIL 4 service management
- Apply the ITIL 4 Service Value System and Service Value Chain
- Describe the four dimensions of service management
- Apply the seven ITIL guiding principles to service management scenarios
- Understand and describe the 34 ITIL 4 practices at a foundation level
Frequently asked
How much does ITIL 4 Foundation cost?
The standalone exam voucher costs approximately $383 USD directly through PeopleCert. Bundled training packages including the exam typically range from $500-$1,500. The exam fee varies by country — check PeopleCert's website for your local pricing.
Is ITIL required for ITSM roles?
Yes. ITIL 4 Foundation is listed as required or strongly preferred in the majority of IT Service Manager, ITSM Analyst, Service Desk Manager, and IT Operations Manager job postings globally.
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